Refund & 90-Day Guarantee Policy

SORLI 90-Day Money-Back Guarantee

We want you to have enough time to decide whether SORLI fits your routine. Eligible SORLI orders are covered by a 90-day money-back guarantee starting from the date your order is delivered.

How the guarantee works

If SORLI is not right for you, contact us within 90 days of delivery at sorlibusiness@gmail.com with your order number and tell us you would like to use the 90-day guarantee.

We may ask for basic information needed to locate your order and process the request. You do not need to claim a particular result or prove that the product “failed.” The guarantee is about whether SORLI belongs in your routine.

Refunds

Once your request is approved, the eligible refund will be returned to the original payment method. Your bank or payment provider may take additional time to post the refund after it has been issued.

Original shipping charges, if any, and optional expedited shipping charges are not refundable unless required by law or unless the order arrived damaged, incorrect, or otherwise resulted from our error.

Damaged, defective, leaking, or incorrect orders

Contact us as soon as reasonably possible with your order number and clear photos where appropriate. We will review the issue and arrange a suitable resolution, which may include a replacement or refund.

Return instructions

Do not send a return to an address without contacting us first. If a physical return is required, we will provide the applicable instructions after reviewing your request.

Fair-use limits

The guarantee is intended for normal personal use. We may decline requests involving fraud, abuse, repeated guarantee claims, bulk or resale purchases, or products that were intentionally damaged.

Consumer rights

This policy does not limit any rights or remedies you may have under applicable consumer law.