Shipping Policy

Shipping Policy

SORLI currently ships to addresses in the United States only.

Shipping cost

Standard shipping is free on U.S. orders placed through shopsorli.com.

Order processing and tracking

Orders are prepared for shipment after payment is successfully processed. When tracking information becomes available, it will be sent to the contact details provided with your order.

Delivery estimates

Any delivery estimate shown at checkout, in an order update or by the carrier is an estimate rather than a guaranteed delivery date. Carrier delays, weather, address issues and other events outside our control can affect delivery timing.

Address changes

If you notice an address error, contact sorlibusiness@gmail.com as soon as possible. We will try to update the order before fulfillment, but changes cannot be guaranteed after processing or shipment begins.

Missing or delayed orders

If tracking appears stalled, an order is significantly delayed, or a parcel is marked delivered but cannot be located, contact us with your order number. We will review the available tracking information and help with the next appropriate step.

Damaged or incorrect deliveries

If your order arrives damaged or incorrect, contact us as soon as reasonably possible and include photos where relevant. We will work with you under our Refund & 90-Day Guarantee Policy.

Questions? Email sorlibusiness@gmail.com.