90-Day Guarantee & Returns
SORLI 90-Day Money-Back Guarantee
We want you to have enough time to decide whether SORLI fits your routine. Purchases made directly through shopsorli.com are covered by our 90-day money-back guarantee.
How the guarantee works
- Contact us within 90 days of delivery.
- Email sorlibusiness@gmail.com with your order number and a short note explaining your request.
- The product may be opened and tried. The guarantee is designed so you can evaluate SORLI in normal use.
- Please do not send anything back without contacting us first. If a return is required, we will provide the correct instructions.
Damaged, incorrect or defective orders
If your order arrives damaged, incorrect or appears defective, contact us as soon as reasonably possible with your order number and clear photos where relevant. If we ask you to return an item because it arrived damaged, incorrect or defective, SORLI will provide the return instructions and cover the required return shipping.
Refunds
Approved refunds are issued to the original payment method. Your bank or card provider may take additional time to post the refund after it has been processed.
Order changes and cancellations
If you need to change or cancel an order, contact us as soon as possible. We will try to help before fulfillment begins, but we cannot guarantee a change or cancellation once an order is already being processed or shipped.
Fair-use terms
The guarantee applies to genuine purchases made from shopsorli.com. We may request reasonable information needed to verify an order or investigate suspected fraud or abuse. Nothing in this policy limits any consumer rights that cannot legally be excluded.
For help, contact sorlibusiness@gmail.com.